ARTICLES

Understanding how to say no effectively is a critical career and communication skill. Use this bridging technique to help you.

Our confidence understandably grows when we perceive we have control over what is happening. Conversely, that confidence shrinks when we feel like things are happening beyond our control and, even worse, get ‘out of control’. We feel more confident when we are in control because we know what we are doing and what is expected. We know we have the knowledge/skills/resources required by the situation.